DELIVERY POLICY

Chem-Pack Supplies Australasia endeavours to despatch all orders within the following, if they are received before 11:00am.

Sydney metro within 1-2 working days

NSW,ACT,QLD,WA,VIC within 2-3 working days 

Freight for your orders is subsidised by Chem-Pack.

Delivery to Sydney metro areas: free for orders over $250 + GST. Otherwise there is a nominal charge of $15 + GST.

Delivery to NSW Regional areas: free for orders over $500 + GST. Otherwise there is a nominal charge of $25 + GST.

Delivery to Melbourne, Canberra and Brisbane: free for orders over $500 + GST. Otherwise there is a nominal charge of $30 + GST.

Please contact us for delivery charges to all other locations.

If you are paying by credit card on our website we will contact you prior to processing the delivery charges.

Our deliveries are handled by local and interstate couriers. We cannot deliver to a PO Box. For any further information please contact our friendly customer service team on 02 8536 9500.

RETURNS POLICY

Chem-Pack Supplies Australasia wants the products you order to meet your expectations. Please let us know as soon as possible if you have any issues with the products. This way we can fix the problem for you, and organise a return, replacement or refund. We will always abide by Australian Consumer Law and respect your rights regarding your purchase. This policy is not intended to exclude or limit your rights as our customer. 

If you receive a product that you believe is not what you ordered, or is of inferior quality, we will investigate the issue and resolve it for you.  If a product return is required under these circumstances, we will also organise this at no cost to you. We reserve the right to decline a return where, in our reasonable opinion, the product is not faulty, or has not been stored or used correctly. 

We accept returns up to 30 days from delivery. Products need to be in unused, undamaged condition.  To initiate a return, you will need to receive a return authorisation to accompany your goods. A return authorisation is required prior to returning any products. 

Please note that a restocking fee may apply if you want to return any products because you have changed your mind. All freight charges will still apply in these circumstances.